Today, we are the part of a digital revolution, with organizations going digital at a pace that's unlike what we have ever witnessed before. This phenomenon is termed as digitization and it is revolutionizing the way organizations work. With software fast replacing manual systems, IT solutions are currently in demand and every organization is looking for a good IT solutions partner to help them digitize their business.
However, the truth is that not all IT solution providers are the same when it comes to skills, approach and expertise and this makes it necessary that one has a few pointers in mind before choosing an IT solutions firm to work with. Here are a few things that are common to good IT service and solutions firms and indicate that you are in safe hands when it comes to software solutions for your firm.
1] Expertise Across Different Platforms
It's a fact that majority of computers and systems used in organizations run on Windows OS, but Mac devices also exist, so do other operating system such as Ubuntu and Linux. So, in such a scenario, it becomes extremely important for your IT solutions provider to provide support across multiple platforms, along with the capability of managing and configuring your workstations for seamless performance. While some platforms offer you the benefit of being economical, others offer higher levels of security. So, your IT solutions partner should have the desired expertise to decide which platform to go with, depending on the requirement at hand.
2] Familiarity with the Latest Trends
In the highly competitive market, an organization has to design products and solutions that cater to the current market trends. So, the least you can expect from your IT solutions partner is to be updated with all that's new so that you don't have to put in inputs. Your IT partner should be passionate about all the latest updates in the tech world, including the product and software launches by Google, Apple and Microsoft. Not just that, the professionals you intend to work with should also be enthusiastic enough to figure out if the latest software on the block can be used for the benefit of your business. Is your tech partner familiar with cloud technology, for instance? If they don't have much clue about Amazon's AWS, Apple's iCloud or Microsoft's Azure, just don't think twice before you run the other way. Cloud is the next big thing and good IT solutions providers are expert in implementing cloud technology.
3] Certifications of Quality
Certifications of quality are a great proof that the IT solutions provider you're interacting with, knows their job very well. For starters, if it's a CMMi Level 5 company, then you can rest assured that they are implementing all the quality processes and adhering to the highest quality standards. You can also look for the entire series of ISO and SSE certifications among others.
In addition to the 3 key factors listed above, there are other factors that can be considered, such as their list of clientele and their portfolio of past work. Also, before you choose to work with an IT service provider, just research on their fields of expertise. After all, irrespective of their level of expertise, what really matters, is that they can design solutions that cater to the needs of your business.