Most large commercial airports deal with numerous challenges each day. Besides the runway traffic, efficient passenger traffic remains one of the major concerns. Commercial carriers need to handle their passenger traffic flow efficiently and economically. Typically, aircraft passenger services are offered either by commercial airlines directly or by airport management companies which work at an airport. In this post, we will examine more detail to understand these services better.
The process of check-in to departure at a commercial airport has evolved for every passenger and crewmember. Ensuring smooth coordination in this process is extremely critical, not only for the customers but also to allow airport and airline personnel to perform their essential duties. Commercial carriers coordinate with airport management staff and other service providers to streamline passenger flow. These services include:
- Keeping track and maintaining a flow of check-ins, arrivals, and departures. Besides check-ins, such services also include assistance for cancellations and changes in itineraries.
- Support crew and passengers for boarding and de-planning (if required).
- Assuring special help and support for disabled passengers.
- Helping minors, who are unaccompanied by adults or guardians
- Monitoring departure control systems
- Core services required by travelers, such as ticketing and sales at an airport.
- Offering additional assistance for other areas, such as charges for extra baggage.
- Arrival baggage services.
- Special services related to lost baggage.
- Assistance that might be needed additionally by customers in certain situations.
Aircraft passenger services are extremely relevant and necessary for smooth commercial airport operations.
Finding a service provider
The passenger service experience defines and determines the brands of commercial carriers, airport sponsors and management, and other stakeholders, and it's important to choose an airport management company that understands the complicities and demands of this industry. If you need a professional management company or other on-airport service provider, you should diligence two areas:
1. First, the company should be experienced and must have the infrastructure and capabilities to handle the projects assigned to them. The professional service provider should be able to document a strong track record of proven results and offer references from this experience history.
2. Also, you should review the specific experience of the concerned company. Keep in mind that the concept of professional airport management is different in various parts of the world. Fixed Base Operators (FBOs) serving in this role are more customary in North America and Europe, while other geographical areas use different structures.
Passengers remain the lifeline of the aviation industry, and commercial service providers and airlines have to ensure efficient, value-based services for them. This also ensures smooth and efficient passenger flow at commercial airports.